1. Register for a FREE membership

2. Shop for your items, Click "Buy" Button to add the item to Shopping Cart.

3. Continue shopping until you have all the desired items added to the cart.

4. Go to "My Cart", verify or edit your order and check out.

5. Choose your desired method of shipping and payment.

6. Get a confirmation and your items will be shipped the next business day (Monday through Friday shipping)!

7. You may call us at 1-866-620-9888 with any concerns about this process.

SHIPPING POLICY

Fedex and USPS Delivery are the standard delivery. We charge actual carrier fees based on what the item would cost to ship to the furthest destination. You may call us to get a specific quote or to combine shipments.

Volume purchasers need to call 1-866-620-9888 to get an individual delivery quote.

All shipments are through major carriers providing tracking information. Optional insurance is available at an additional cost to the customer. Volume purchases are shipped via a contracted trucking company, you will need call Touch of Asia to confirm the current quote for shipping.

FEDEX and UPS Ground are our standard shipping method.  For volume purchasers , please call us to arrange alternative, more cost effective shipping methods.

All shipping and handling fees are non-refundable.

PAYMENT METHOD

We are glad to accept major credit cards (Visa, MasterCard, American Express, Discover Card), paypal payments, Checks, and Cash.  Phone orders need a major credit card to pay.  Call to verify the payment methods you prefer if other than above.  

Please make money orders and personal checks payable to : TOA Spa. Inc. or Touch of Asia

Checks and money orders require bank clearance before we can ship the order.

1-866-620-9888

RETURNS & EXCHANGES

7 Day Money Back Guarantee on Unopened Products

All exchanges/returns must be pre-approved by our Returns Department and you must obtain a return authorization number and return instructions before shipping items back. Please do not return any product to us without a Return Authorization number (RA#), as different products must be returned to different locations. Products returned to us without an RA # will incur an additional $15 handling charge. You can request a return authorization via your TOA SPA Account within the first 7 Days from the date of purchase. Authorized returns are for a refund or store credit. All store credits are valid for one year. If you require assistance completing the online return form, please contact our Customer Service Department at 1-866-620-9888. Customer Service hours are 9:30AM to 5:30PM PT Monday through Friday.

Unopened: Unopened merchandise that can be returned to the manufacturer may be returned for a full refund less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. All returns are subject to inspection before refund is given. On some products, an additional restocking fee will apply. This will be indicated on the product page.

Opened: Opened merchandise may be returned for a store credit less a 20% restocking fee for all items, providing merchandise is returned double boxed in its original factory carton, undamaged with Styrofoam, warranty card, instruction manual and all included accessories. Some items have a higher than 20% restocking fee. This will be indicated on the product page. You will be charged extra for any missing or damaged items upon return. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before store credit is given.

Software: TOA SPA.com and manufacturers allow no exchanges or refunds on software unless defective at the time of purchase and only for the same exact product.

Factory Defects: We will repair or replace any warranty covered unit at our option within the first 7 Days after return, if we determine it is defective in material and/or workmanship and in need of repair. If the unit cannot be repaired to correct warranty defects within 7 Days of your return, we will ask the manufacturer to replace the unit or offer a comparable unit from our own stock. We have to see the unit first to determine if the problem(s) you are having are covered by the manufacturer's warranty. We do not accept COD returns.

Customized Items: Any item ordered with customized specifications cannot be returned. Customized items include, but are not limited to, items such as size, color, design, or inserts created specifically for the customer's needs.

Warranty:  Check with your customer representative for specifics, most items carry a 90 Day warranty; however oils, lotions, powders, and other items with Health or Safety issues cannot be returned.

Shipping Damage

FEDEX: Please inspect your package when you receive it from the shipping carrier. If you notice any damage from shipping, please contact our Customer Service Department at 1-866-620-9888 to report the damage. DO NOT use the product. You must contact us within 5 business days. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc...), as the shipping carrier will come to inspect the package. Please also review http://www.fedex.com/cgi-bin/global_legal.cgi?cc=us&sc=/legal/

Freight Carrier: Always inspect your shipment BEFORE signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, assemble the product (if possible), and if it is damaged make a note of the damage on the delivery receipt, or repackage and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening or assembling is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box(es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged. Save your box and all packaging materials until you are satisfied that your product and all accessories are satisfactory (A good practice is to compact the boxes and give them a space in your basement or attic). Attempting a return to the manufacturer for repair/replacement is impossible without the proper boxes!